Dock Intranet Portal FAQ

Top Questions

Dock (Dock Intranet Portal or Dock 365 Inc.) is Turnkey Intranet Portal powered by Microsoft SharePoint and Microsoft Office 365 that helps boosts employee productivity and collaboration in an organization. It is scalable enough to organize and manage all your information assets and also designed to organize and store documents for enabling personal productivity, keeping your teams in sync and projects on track.

In order to have Dock in place, you should have an active Office 365 Subscription. If you don’t have one, we can set it up for you.

Office 365. "Office 365" refers to subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet (cloud services). Office 365 includes plans for use at home and for business. Learn about Office 365 for use at home. Office 365 plans for business include services such as Skype for Business web conferencing and Exchange Online hosted email for business, and additional online storage with OneDrive for Business.

Many Office 365 plans for business also include the desktop version of the latest Office applications, which users can install across multiple computers and devices. The fully installed applications include: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. (Publisher and Access are available on PC only.) And you can install them across multiple devices, including PCs, Macs, Android tablets, Android phones, iPad, and iPhone. When you have an active Office 365 subscription that includes the desktop version of Office, you always have the most up-to-date version of the applications.

The Office 365 plans that are online-only are a great choice for certain business needs, and they are designed to work with the latest version of Office, Office 2013, and Office 2011 for Mac. Previous versions of Office, such as Office 2010 and Office 2007, may work with Office 365 with reduced functionality. Get more details about which Office versions are supported.

NOTE: This compatibility with Office does not include the Exchange Online Kiosk or Office 365 Enterprise K1 plans.

All Office 365 plans are paid for on a subscription basis, monthly or annually.

Microsoft Office. "Microsoft Office” is the name we still use for our familiar productivity software. Office suites are available as a one-time purchase and include applications such as Word, Excel, and PowerPoint, which can be installed on only one PC or Mac. The applications are not automatically updated; to get the latest version, you can purchase the product again when the new version becomes available. The latest versions currently available for one-time purchase are Office 2016 for Windows and Office 2016 for Mac. These suites do not come with any of the cloud-based services included in Office 365

Office 365 is designed to work with the latest version of Office, Office 2013, and Office 2011 for Mac. Previous versions of Office, such as Office 2010 and Office 2007, may work with Office 365 with reduced functionality. Get more details about which Office versions are supported. If you have Office 2003 or an earlier version, you will need to update to a newer version of Office in order to use Office 365; or you can subscribe to one of the many Office 365 plans that include the latest version of Office. In addition to getting the latest version of Office as part of your subscription, you will also get automatic updates, so your Office will always be up to date. Compare plans.

Internet access is required to install and activate all Dock and Office 365 plans and to manage your subscription account. Internet connectivity is also required to access Dock and Office 365 features which include Employee Portals, email, conferencing, IT management, and other services.

“The cloud" is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain. With Office 365, for example, information storage, computation, and software are located and managed remotely on servers owned by Microsoft. Many services you use every day are a part of the cloud—everything from web-based email to mobile banking and online photo storage. Because this infrastructure is located online or “in the cloud,” you can access it virtually anywhere, from a PC, tablet, smartphone, or other device with an Internet connection.

Office 365 is highly scalable and can support everything from a one-person business to companies with tens of thousands of users:

  • Dock with Office 365 Business plans are best for companies with one to 300 users.
  • Dock with Office 365 Enterprise plans fit organizations ranging in size from a single employee to 50,000-plus users.

Office provides the following apps (Please note that Mobile App Features are not available for Non-Profit Free Plans):

Dock Intranet Portal: You will be able to manage all your activities and documents right from your mobile browsers. Dedicated App for Dock Intranet Portal is under development and should be available by end of the year.

  • Office for Android™: View, create and edit documents with touch-friendly Word, Excel and PowerPoint apps. You can count on Office for Android to keep your content and formatting intact so the document looks great when you’re back on your PC or Mac. In Word, add comments or track changes while you work together with others. Review and update Excel spreadsheets and easily add formulas or charts. Make changes to PowerPoint presentations and project them wirelessly on a big screen.

    You can view documents for free with Office for Android. Editing and creating documents requires an eligible Office 365 subscription: Office 365 Home, Office 365 Personal, Office 365 University, Office 365 Business, Office 365 Business Premium, Office 365 Enterprise E3, E4, and E5, Office 365 U.S. Government E3 and E4, Office 365 Education Plus, and Office 365 ProPlus.

  • Office for iPad®: View, create and edit documents with touch-friendly Word, Excel and PowerPoint apps. You can count on Office for iPad to keep your content and formatting intact so the document looks great when you’re back on your PC or Mac. In Word, add comments or track changes while you work together with others. Review and update Excel spreadsheets and easily add formulas or charts. Make changes to PowerPoint presentations and project them wirelessly on a big screen.

    You can view documents for free with Office for iPad. Editing and creating documents requires an eligible Office 365 subscription: Office 365 Home, Office 365 Personal, Office 365 University, Office 365 Business, Office 365 Business Premium, Office 365 Enterprise E3, E4, and E5, Office 365 U.S. Government E3 and E4, Office 365 Education Plus, and Office 365 ProPlus.

  • Office Mobile: Office Mobile is preinstalled on Windows Phone 8 and is available for select models of iPhone® and Android phones. Office Mobile offers great Office content viewing and on-the-go content editing capabilities. And you can count on Office Mobile to keep your content and formatting intact so the document still looks great when you’re back on your PC or Mac. Office Mobile for iPhone and Android phones can be used for free for non-commercial use, simply download the app from the store on your phone.

    In order to edit or create documents or to access documents stored in SharePoint and OneDrive for Business on premises, you must have a qualifying Office 365 plan: Office 365 Business Premium, Office 365 Enterprise E3, E4, and E5, Office 365 U.S. Government E3 and E4, Office 365 Education Plus, Office 365 ProPlus, and Office 365 University.

  • Outlook Mobile: Windows Phone 8 includes a pre-installed version of Outlook that you can use to access your Outlook.com, Office 365, or Exchange email.

  • OneNote: You can use the mobile OneNote app to access your notes while on the go. This app is available on Windows Phone 8, iPhone, iPad, and Android phones.

  • OWA: If you have an Office 365 subscription that includes Exchange Online, you can use the OWA app to sort, scan, and respond to email, and stay on top of your schedule. This app is available on iPhone and iPad.

  • Lync Mobile: If your organization uses Skype for Business or the newest version of Lync, you can use the mobile Lync app or the Skype for Business mobile app, to stay connected while on your mobile device. This app is available on Windows Phone 8, iPhone, iPad, and Android phones.

  • SharePoint Newsfeed: If your organization uses the newest version of SharePoint, you can use the SharePoint Newsfeed app to access your newsfeed from your mobile device. This app is available on Windows Phone 8, iPhone, and iPad.

Support and pricing

To provide customers with the greatest amount of flexibility, different payment options are available.

Dock Business Essentials, Dock Business Premium and Dock Enterprise plans are available for monthly commitment payment or annual commitment payment.

  • Monthly commitment payment: You pay month by month, and you can cancel at any time.

  • Annual commitment payment: You sign up for a one-year subscription, but you can choose to pay month to month or pay for the entire year at the time you sign up. There is a discount for using this payment option.

  • Annual commitment payment: You sign up for a one-year subscription, but you can choose to pay month to month or pay for the entire year at the time you sign up (You can receive up to 5% discount on the annual subscription).

Yes, discounts are available for Office 365 enterprise agreement customers (typically 500+ licenses) who want to purchase through volume licensing. Wet can help you explore the purchasing options for large enterprises and help you determine which is best for you. Learn more about volume licensing.

Yes. If you need to upgrade, you can transition your account to a different plan. For example, you can upgrade from Dock Business Essentials to Dock Business Premium plans. Same with the case of Office 365 Plans; you can move from Office 365 Business plan to an Office 365 Enterprise plan.

NOTE: When you upgrade your account, your domain name is transferred to your new account, whether you brought your own domain name to the Office 365 account or you set up a domain name with Office 365.

Yes, you can mix and match Office 365 plans. Please note that there are some license limitations at the plan level. The Office 365 Business, Business Essentials, and Business Premium plans each have a limit of 300 users, while the Enterprise plans are for an unlimited number of users. For example, you can purchase 300 Business Premium seats, 300 Business Essentials seats, and 500 Enterprise E3 seats on a single tenant.

You can cancel your subscription at any time. However, depending on the product and the type of subscription you have, there may be a penalty for canceling before the end of your contract. For subscriptions with a monthly commitment payment, there is no penalty for canceling your contract at any time. Annual commitment subscriptions that are paid month to month may incur some penalties if canceled early. Annual commitment subscriptions that are paid up front do not receive a refund if canceled prior to the full contract period.

Your data is yours. If you decide to cancel your Dock and Office 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. After you cancel your subscription, data associated with your Office 365 account will be available to your administrator(s) in a limited function account for 90 days.

Office 365 Small Business has been renamed Office 365 Business Essentials. Office 365 Business Essentials includes all the features of the Office 365 Small Business plan, plus additions and improvements. For example, Active Directory has been added to Office 365 Business Essentials and the maximum number of users has been increased from 25 to 300

The Office 365 Small Business Premium and Office 365 Midsize Business plans have been replaced by one new plan, called “Office 365 Business Premium.” Office 365 Business Premium combines the best features and services into one plan, with a maximum number of users of 300.

Office 365 Nonprofit FAQ

Designed to help nonprofits and NGOs do more good, this global offering provides eligible customers with access to Office 365, Microsoft’s best-in-class cloud-based productivity and collaboration tools. Nonprofits can learn more, check their eligibility, and apply for a donation by visiting http://www.microsoft.com/office365nonprofits.

Office 365 Nonprofit is available in over 130 countries. To see the full list of countries launched to date,
please visit :https://www.microsoft.com/about/philanthropies/product-donations/#ProgramAvailability

Yammer is included in both the Nonprofit E1 and E3 offers, and the Nonprofit Business Essentials and Business Premium offers.

Contact Dock 365 Inc. Representatives and on agreeing to sign-up on Dock, we will take you through the process.

Some Office 365 offers are not included in the Office 365 Nonprofit program. In the case of standalone offers, those features or workloads are usually included in one of the Office 365 Nonprofit program’s offers, such as the donated Office 365 Nonprofit E1 offer or the discounted Office 365 Nonprofit E3 offer. We may expand the Office 365 Nonprofit offers in the future but have no plans to do so at this time. However, a customer that has become eligible for Office 365 Nonprofit offers can still purchase commercial offers going forward.

Yes. A customer that has become eligible for Dock with Office 365 Nonprofit offers can purchase both commercial and nonprofit offers going forward.

Nonprofit customers should use the standard support channel for Dock Intranet Portal and Office 365. Reach out to support@mydock365.com

Eligibility and validation

Eligible organizations: Nonprofits and non-governmental organizations must be recognized as charitable organizations in their respective countries in order to be eligible for Microsoft Nonprofit Programs. Eligible organizations must also operate on a not-for-profit basis and have a mission to benefit the local community, which could include but is not limited to:

  • Providing relief to the poor.
  • Advancing education.
  • Improving social welfare.
  • Preserving culture.
  • Preserving or restoring the environment.
  • Promoting human rights.
  • Establishing civil society.

For a detailed explanation of eligibility criteria and links to country-specific eligibility criteria, visit the Corporate Citizenship Eligibility page.

To be validated as an eligible nonprofit, you must sign up for the Nonprofit E3 trial offer or the Nonprofit Business Premium trial offer and provide the organization’s basic information to kick start the validation process. Signing up for the trial does not commit you to a paid offer. Eligible organizations must hold recognized charitable status as defined in their countries in order to be eligible. Eligible organizations must operate on a not-for-profit basis and have a mission to benefit the local community. If an organization is not eligible for Office 365 as a donation, it may be eligible for other services depending on its legal status and mission. For a detailed explanation of eligibility criteria, visit the Corporate Citizenship Eligibility page.

Microsoft works with its software donation partner TechSoup Global to determine if a nonprofit fits its broad eligibility requirements. In many cases, the response time is instantaneous once a nonprofit applies for a donation. In other cases, where a nonprofit’s status needs to be verified, it shouldn’t take more than three to seven days, provided the nonprofit is responsive to any requests for information, but it can take up to 20 days. Required documentation may include the certification or registration provided the nonprofit’s governing body. For example, in the U.S. we require a copy of the IRS 501(c)(3) determination letter.

If you are nearing the end of your 30-day trial and have not received your eligibility verification notice from Office 365, please contact customer support.

Organizations need to be re-evaluated for nonprofit eligibility every two years. We will be defining how this process is enforced and facilitated in the coming months.

Office 365 Nonprofit is intended primarily for employees of eligible nonprofit organizations. Nonprofit members or beneficiaries are NOT eligible for Office 365 Nonprofit licensing. Nonprofits may license volunteers that have significant fiduciary or managerial responsibilities for the organization, such as members of the Board of Directors. A volunteer of an eligible nonprofit organization can receive a license for Office 365 ONLY if they meet ALL THREE of the following tests:

  • The volunteer is accountable for specific activities and results within the nonprofit organization that are defined by a written volunteer position description.
  • The volunteer’s role with the nonprofit is a year-round ongoing role or is a seasonal or part-time role that reoccurs annually.
  • The volunteer will not use Office 365 for personal uses that result in income to the person who is volunteering.

Existing customers

Users that have commercial licenses will retain their commercial licenses and Dock will be installed to their SharePoint Site which comes along with their existing Office 365 Subscription.

Users that have commercial licenses that become approved for nonprofit offers will still retain their commercial licenses. However, after they have been approved for nonprofit eligibility, they may purchase only nonprofit offers going forward.

Customers in this category should now have the Office 365 Nonprofit E1 offer visible to them in their Office 365 admin portals, with the ability to transfer users to the offer from the License Management Tab. Religious organizations who have been paying for an Office 365 Nonprofit E3 subscription may be eligible for a credit for the unused portion of the subscription, subject to Microsoft credit policy.


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