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16. Webinar banner_Automate Your Help Desk Using SharePoint And Office 365 

As a company grows bigger, customer support becomes more important and one of the busiest departments overall. To deliver up to the expectations of your clients, customers, and vendors, having a good Help Desk solution is essential. A help desk system that can be utilized for solving issues and support requests of users from both inside and outside the organization is what is needed.

Dock Help Desk System is the best answer you could get for such a brilliant solution for providing the best customer support. Create tickets for queries and support requests, and assign it to the right people to get them solved in a minimum time limit. In this webinar, we would like to introduce you to all the features and highlights of Dock Help Desk.

 Webinar Agenda

  • Why Dock Help Desk System is a must-have solution.
  • Main functions of the Help Desk.
  • Ticket creation and assigning process.
  • The information each ticket carries.
  • Adding documents and files along with tickets.
  • The clean and informative dashboard.
  • Sort the list of tickets based on characteristics.
  • The merge and clone functions.
  • Customizable fields to make the help desk ideal for your business.

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