Customer Support System for Modern Businesses

A modern customer support center is a must-have for all businesses and companies today. Make sure that you're using one that fulfills all of your needs.

Dock Help Desk - Feature Video

Discover the Best Features of Dock's Help Desk

The main highlight of our Help Desk is its simplicity and the intuitive way it handles all of the tasks and processes related to your support system.

Create and Assign Tickets
Add Documents and Files
Customizable Fields
Ticket Creation from Incoming Mail
Task Management
Detailed Information with Each Ticket
Informative Dashboard
Merge and Clone Tickets
Generate Reports

A Single Solution to Support Challenges

Improve your customer support quality and gain repeated customers.

Get Pricing Details!

FAQ

The most common questions asked about our pricing details. Know more now!

What are some of the additional features in Dock 365's Help Desk?

We are providing an integrated Asset Management System along with the portal. This will help you to keep track of the assets and their maintenance history easily. The facility to communicate with the requester within the ticket and a custom dashboard are other highlights. 

How much time do you need to deploy this solution?
At Dock, we just need 2 weeks to deliver the desired solutions to your organization. We know the value of time and technology better than anyone else.
Can you provide a live demo for this Help Desk Portal?

Of course, we love to show you our wonderful products and how they work. It gives you a better idea about how our applications work and how they can be used for enhancing our business productivity.

What are the payment options available and how often I should make payments?
We accept all major credit cards and online payment modes. We are offering a monthly payment option for our clients from North America. All others can make annual payments, which will be the most convenient way to make payments.
Do you have more questions in mind?
We are always ready to help you with all kinds of support. Sent an email to info@mydock365.com and get all your questions answered. Make a call to (904) 903-4475 if you want to talk instantly. For billing-related queries, you can always email to billing@mydock365.com.
How are the tickets submitted?

Users can submit a ticket through direct-application or by sending an email to the corresponding support mail ID.

Can you generate reports?

Yes. Use the report tab for generating reports.

Can you receive tickets via email?
Yes.
Where is this data stored?

All data are stored in SharePoint and only the authorized users can access the application.

Can people outside of your organization submit tickets?

Yes, people outside the organization can send email to the support mail and the email will be automatically turned into a ticket in the application.