Dock's Implementation

Success Factors

Dock Intranet Portal is a scalable organic platform that can grow and adapt with your business goals.  Starting with a strong foundation is key to long term success.

  • When it comes to rolling out new technology we cannot ignore the people side of the change. Organizations that are both intentional in driving adoption, and invest in specific activities to drive engagement realize greater Dock usage.

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Group 3382

Define Success Criteria

Use success criteria to measure Dock roll-out impact

  • Identify key performance indicators (KPIs) that may improve based on adopting various business senarios

  • Use the End-user surveys to measure satisfaction and progress against your benchmark

 

Group 3461Identify Site Champions

Who are Site Champions?

Site Champions will evangelize and help train their teams on the new ways of working. They build awareness, understanding, and engagement throughout the community

  • Ensure people use and get value from Dock

  • Translate the business goals your organization has set for Dock

  • Ensure communications and training are successfully implemented.

Group 3553Training

Focus on the why
Make sure employees know why the change is happening, what's in it for them, and why they're being asked to change

Use real work scenarios
Use tasks, or business process, that are familiar to your audience as a way to draw them into learning how to use the technology.

User multiple formats
Training end users should take on multiple forms to accommodate different learning styles, geographical barriers, and resource constraints.

Reinforce
Make the training stick with reinforcement options like on-demand training, lunch and learn sessions, and new employee training options.

Implementation FAQs

How long will this process take?
Enterprise intranet portal - deployment to go live is 4-6 weeks. Addon products 2 weeks. In case of any additional features needing custom development, we will provide you a time estimate based on the requirements.
Will the SharePoint site be customized to our company brand?
Yes, we take in all your branding guidelines into consideration and use them to apply to your intranet.
Who is required to attend implementation meetings?
It’s most beneficial for each department head to attend for input.
How can I train my employees to use the new intranet design?
We set up training for admin and content owners from each department or we also have the user guide.
What's the rollout process for the entire company?
This is up to each company, we can roll it out incrementally for each department depending on your specific needs. 
What's happens after we launch SharePoint to the entire company?
We guarantee support for any questions or issues with the product. Our support team based in Jacksonville, FL is available Mon-Fri.
Which environment the solution will be deployed?
Dock solution will be deployed to clients Office 365 environment.  This would enable the client to have full access to their data at any time without relying on vendor servers or databases. 
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