The era of manual ticket creation is over. With our Help Desk Solution, you can enjoy automated ticket management. Users can create tickets from customer emails, which saves them time. For easy identification, new tickets will even show up highlighted in the grid.
There are different settings for admins, agents and requesters. Tickets can be easily created, assigned, and found through filters and search capabilities so you spend more time on resolving the issue and less time on trying to find the ticket to begin with.
The dashboard of the Dock Help Desk is designed to give the user a complete overview of the support system from a quick glance. It is clutter free and shows users the number of unallocated, pending, resolved, and urgent tickets in their system.
Our integrated IT Asset Management System helps you to keep track of assets and maintenance history under a single platform. Tickets can be associated with assets for future reference, which helps users to stay more organized.
Sometimes you will need to engage with the requester to resolve the issues or demands. With our Help Desk ticketing system, you can communicate with the requester within the ticket and save notes so you can better manage issues.
Data you cannot record, and measure is useless data. Generate reports based on different sections such as department, category, type and more. You can also export reports to excel and CSV formats so you can keep track of important information.