Group 3640

Help Desk

Companies with good customer support always have the most number of repeated clients. Are you one of them? Deliver the best support to your customers with the capabilities of Microsoft SharePoint and Office 365.
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Features

Automated Ticket Creation

The era of manual ticket creation is over. With our Help Desk Solution, you can enjoy automated ticket management. Users can create tickets from customer emails, which saves them time. For easy identification, new tickets will even show up highlighted in the grid.   

Task Management

There are different settings for admins, agents and requesters. Tickets can be easily created, assigned, and found through filters and search capabilities so you spend more time on resolving the issue and less time on trying to find the ticket to begin with. 

Custom Dashboard

The dashboard of the Dock Help Desk is designed to give the user a complete overview of the support system from a quick glance. It is clutter free and shows users the number of unallocated, pending, resolved, and urgent tickets in their system. 

Asset Management Integration

Our integrated IT Asset Management System helps you to keep track of assets and maintenance history under a single platform. Tickets can be associated with assets for future reference, which helps users to stay more organized. 

Easy Conversations

Sometimes you will need to engage with the requester to resolve the issues or demands. With our Help Desk ticketing system, you can communicate with the requester within the ticket and save notes so you can better manage issues. 

Report Generation

Data you cannot record, and measure is useless data. Generate reports based on different sections such as department, category, type and more. You can also export reports to excel and CSV formats so you can keep track of important information. 

Help Desk- A brilliant way to enhance customer support for your business!

Keep your customers happy and always coming back.
Clean and Informative Dashboard
Mail Integration and Customer Conversations
Merge and Clone Tickets
Help Desk Reports
helpdesk 01 home-min
helpdesk 02 ticket-min
helpdesk 03 merge-min
helpdesk 04 report-min

Help Desk- A brilliant way to enhance customer support for your business!

Keep your customers happy and always coming back.
helpdesk 01 home-min

Clean and Informative Dashboard

helpdesk 02 ticket-min

Mail Integration and Customer Conversations

helpdesk 03 merge-min

Merge and Clone Tickets

helpdesk 04 report-min

Help Desk Reports

Dock Help Desk - Feature Video
Overview
Dock 365 Help Desk

Unlock the true potential of your Help Desk and customer service.

Always keep customers happy and wanting to come back, by having excellent customer service.

Schedule your free demo today, or get a free trial.
 
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Free Demo of Dock 365 Help Desk