Help Desk System on your Office 365

Companies that offer high-quality customer support are more likely to see repeat clients. Dock 365's Help Desk solution is here to help you deliver the best support to your customers. Our innovative system is powered by the capabilities of Microsoft SharePoint and Office 365 to assist you in taking your customer service to the next level.

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Features You Can Trust

Automated Ticket Creation

The era of manual ticket creation is over. With our Help Desk solution, you'll be able to enjoy automated ticket management. Users can create tickets directly from customer emails to help them save time.

Task Management

There are different settings for admins, agents, and requesters. Tickets can easily be created, assigned, and found through filters and search capabilities so you spend less time trying to find tickets and more time resolving them.

Asset Management Integration

Our integrated IT Asset Management System helps you to keep track of assets and maintenance history within a single platform. Tickets can be associated with assets for future reference to helps users stay more organized.

Custom Dashboard

The dashboard of the Dock Help Desk is designed to give users a complete overview of the support system with just a quick glance. It's clutter-free and shows users the number of unallocated, pending, resolved, and urgent tickets in their system.

Get all data right from your help desk dashboard
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Easy Conversations

Sometimes you'll need to engage with the requester to resolve pressing issues. With our Help Desk ticketing system, you can communicate with the requester within the ticket and save notes so you can better manage problems as they arise.

Built on Microsoft SharePoint

Dock Help Desk is built using your existing Office 365 and SharePoint Online investment to maximize your approach to managing the support process. This unique approach allows Dock Help Desk to be powerful, affordable, and incredibly easy to use. 

Customer Success Stories
ray fager pic

Ray Fager

VP, Sales Operations - King's Hawaiian

"What I've really been pleasantly surprised with is your level of customer service. You have really great expertise on solving any of the issues we needed to solve."

manish

Manish Kothari

CIO - Jax Federal Credit Union

"It was simple, easy, not too much technology jargon to communicate to some of our non-tech people. The Dock portal is very convenient to work with."

How Dock Help Desk Works

Report Generation

Data you cannot record and measure is useless. Dock 365's Help Desk Solution generates reports based on different sections such as department, category, type, and more.

Informative Dashboard

Ever imagined a dashboard that gives you a total overview of all the tickets created and their statuses? Dock 365's Help Desk made it a reality. 

Mail Integration

Integrated with the ability to send emails right from your help desk environment, our solution makes it easy for you to address issues.

Customer Conversations

Engage with your customers or users right from the background of each ticket and communicate effectively.

Merge and Clone Tickets

You will see similar tickets as well as tickets raised for the same issues. Use our merge and clone tickets option to resolve tickets quickly.

Easy Report Generation

Generate Reports whenever and whatever way you want. Make use of our advanced filters to generate reports based on any characteristic you wish.