The era of manual ticket creation is over. With our Help Desk solution, you'll be able to enjoy automated ticket management. Users can create tickets directly from customer emails to help them save time.
There are different settings for admins, agents, and requesters. Tickets can easily be created, assigned, and found through filters and search capabilities so you spend less time trying to find tickets and more time resolving them.
Our integrated IT Asset Management System helps you to keep track of assets and maintenance history within a single platform. Tickets can be associated with assets for future reference to helps users stay more organized.
The dashboard of the Dock Help Desk is designed to give users a complete overview of the support system with just a quick glance. It's clutter-free and shows users the number of unallocated, pending, resolved, and urgent tickets in their system.
Sometimes you'll need to engage with the requester to resolve pressing issues. With our Help Desk ticketing system, you can communicate with the requester within the ticket and save notes so you can better manage problems as they arise.
"What I've really been pleasantly surprised with is your level of customer service. You have really great expertise on solving any of the issues we needed to solve."
"It was simple, easy, not too much technology jargon to communicate to some of our non-tech people. The Dock portal is very convenient to work with."
Data you cannot record and measure is useless. Dock 365's Help Desk Solution generates reports based on different sections such as department, category, type, and more.
Ever imagined a dashboard that gives you a total overview of all the tickets created and their statuses? Dock 365's Help Desk made it a reality.
Integrated with the ability to send emails right from your help desk environment, our solution makes it easy for you to address issues.
Engage with your customers or users right from the background of each ticket and communicate effectively.
You will see similar tickets as well as tickets raised for the same issues. Use our merge and clone tickets option to resolve tickets quickly.
Generate Reports whenever and whatever way you want. Make use of our advanced filters to generate reports based on any characteristic you wish.