Group 3640

Help Desk

Companies that offer high-quality customer support are more likely to see repeat clients. Dock 365's Help Desk solution is here to help you deliver the best support to your customers. Our innovative system is powered by the capabilities of Microsoft SharePoint and Office 365 to assist you in taking your customer service to the next level.
Free Demo
2434738

Features

Automated Ticket Creation

The era of manual ticket creation is over. With our Help Desk solution, you'll be able to enjoy automated ticket management. Users can create tickets directly from customer emails to help them save time. New tickets will even show up highlighted in the grid to keep everyone notified.   

Task Management

There are different settings for admins, agents and requesters. Tickets can easily be created, assigned, and found through filters and search capabilities so you spend less time trying to find tickets and more time resolving them. 

Custom Dashboard

The dashboard of the Dock Help Desk is designed to give users a complete overview of the support system with just a quick glance. It's clutter-free and shows users the number of unallocated, pending, resolved, and urgent tickets in their system. 

Asset Management Integration

Our integrated IT Asset Management System helps you to keep track of assets and maintenance history within a single platform. Tickets can be associated with assets for future reference to helps users stay more organized. 

Easy Conversations

Sometimes you'll need to engage with the requester to resolve pressing issues. With our Help Desk ticketing system, you can communicate with the requester within the ticket and save notes so you can better manage problems as they arise. 

Report Generation

Data you cannot record and measure is useless. Dock 365's Help Desk Solution generates reports based on different sections such as department, category, type, and more. You can also export reports to excel and CSV formats so you can keep track of important information. 

Help Desk- A Brilliant Way to Enhance Customer Support for Your Business!

Keep your customers happy and always coming back.
Clean and Informative Dashboard
Mail Integration and Customer Conversations
Merge and Clone Tickets
Help Desk Reports
helpdesk 01 home-min
helpdesk 02 ticket-min
helpdesk 03 merge-min
helpdesk 04 report-min

Help Desk- A Brilliant Way to Enhance Customer Support for Your Business!

Keep your customers happy and always coming back.
helpdesk 01 home-min

Clean and Informative Dashboard

helpdesk 02 ticket-min

Mail Integration and Customer Conversations

helpdesk 03 merge-min

Merge and Clone Tickets

helpdesk 04 report-min

Help Desk Reports

Dock Help Desk - Feature Video
Overview
Dock 365 Help Desk

Unlock the True Potential of Your Help Desk and Customer Service.

By having excellent customer service, you can ensure that your business is able to maintain a high level of customer retention.

Schedule your free demo today, or get a free trial.
 
Free Demo   Free Trial
Free Demo of Dock 365 Help Desk