The era of manual ticket creation is over. With our Help Desk solution, you'll be able to enjoy automated ticket management. Users can create tickets directly from customer emails to help them save time. New tickets will even show up highlighted in the grid to keep everyone notified.
There are different settings for admins, agents and requesters. Tickets can easily be created, assigned, and found through filters and search capabilities so you spend less time trying to find tickets and more time resolving them.
The dashboard of the Dock Help Desk is designed to give users a complete overview of the support system with just a quick glance. It's clutter-free and shows users the number of unallocated, pending, resolved, and urgent tickets in their system.
Our integrated IT Asset Management System helps you to keep track of assets and maintenance history within a single platform. Tickets can be associated with assets for future reference to helps users stay more organized.
Sometimes you'll need to engage with the requester to resolve pressing issues. With our Help Desk ticketing system, you can communicate with the requester within the ticket and save notes so you can better manage problems as they arise.
Data you cannot record and measure is useless. Dock 365's Help Desk Solution generates reports based on different sections such as department, category, type, and more. You can also export reports to excel and CSV formats so you can keep track of important information.
Dock 365’s Help Desk System assures you a fantastic ticketing system with resources you already have. Powered by Microsoft SharePoint and Office 365, you can easily get a powerful Help desk Software without spending a lot of money. Most importantly, it will be a fantastic solution that can provide your help desk team an immediate productivity boost. With our ticket management solution, you can achieve great enhancements in areas such as task management, automated ticket creation, etc. Another highlight is the easy conversation options, that will let you interact with customers right away.
The data from the customer support or help desk departments can play a key role in improving the overall quality of your services. Help desk reports on the other side give you complete data about an instance quickly. This data can be further analysed to make critical decisions that can improve customer support eventually. Integration with the Asset management solution is also a major highlight as it can also make a huge difference to your team. With reports generated in Excel and CSV formats, tracking important data is now easier.